FAQ

This depends on what you order. For a customized order (for example the create your own products) it will take up to 15 working days to make the product(s). Shipping is always between 3 and 5 working days after the order is ready. If you backorder something it will take up to 10 working days to make the products (and 3 to 5 for shipping). Keep in mind that the shipping days are estimated for Europe. Non-EU shipping can take up to 30 working days. With a pre-order, the estimated delivery date will be announced on the product page. The best is to keep this in mind:

  • In stock products: 5 – 10 working days before shipping.
  • Backorder products: 10 – 15 working days before shipping.
  • Customized order: 10 – 20 working days before shipping.

IMPORTANT: If you pre order something along with items that are in stock, you’ll have to wait till the pre order item is ready for everything to be shipped. Or you have to order it separately and pay shipping twice.

I am aware that everything is taking much longer than normally at the moment and I am extremely sorry. Do you know murphy’s law? Like: everything that can go wrong, will go wrong. Well that kinda happened the past 2 months to me. And it sucks. I am working my ass off to get your orders ASAP to you and I have the following important information:

1. Repfluence boxes are being sent out. You should receiver yours before november 7th.

2. Booksleeves, scrunchies and headbands: this will be worked on as we speak and I expect to sent out orders that have these products by November 1st

3. All other orders: please have patience. My current processing time is 3 weeks (unfortunately) as I am still missing some basic equipment due to an incompetent (yes I said it, I am not sorry) supplier who sent my parcels without tracking and then lost them. I am trying to get everything to you ASAP and to communicate every bit of information I have to you, but I am also a human being (I think, sometimes I feel like I’m a faerie, ah well) that works 2 jobs and is in her graduation year, so please have a little bit of patience and if you want to know anything please contact me, I’d love to answer all your questions <3

Yes. All products are handmade and designed by me (Sharon). Next to that I have an amazing collaboration with Dyonne who is responsible for a lot of amazing art work you find in this shop. If there is a design from someone else, it will be mentioned in the description.

For the Imagination Boxes our team (Rosanna and Dyonne) work together to create unique and amazing items fitting the theme of the box. Items such as candles and sleeves are made by me, all the art work are made by Dyonne of course and Rosanna is responsible for amazing mugs and resin products.

Yes! We have a few different Create Your Own products in the shop. With these products you can create a very unique product for yourself or to gift someone. If you are looking for something like this, but can’t find exactly what you’re looking for in the shop, please reach out to me via info@igniting-imagination.com to see what I can do. I love to do commissions and collaborations! In the past I have made a gender reveal candle and tea package, wedding candles and I am also working with an amazing Dutch author at the moment in creating products which will fit her books.

If you have any other questions, please reach out to me and I can see what I can do to help you!

Let me say one thing very clearly: I do NOT agree with JKR. I am so mad that this person is destroying our wonderful, magical and inclusive world, by a lot of hate and ignorance. But, I am also a small shop. I unfortunately had invested a lot of money already on licensed fabric (booksleeves, headbands, scrunchies.) I can not just throw this away. But, these products won’t be restocked once they sell out ánd 5% of every HP booksleeve, scrunchie and headband sold, will be donated to the Travis Project. All the other HP products you will see in this shop, are made by Independent artists and me and JKR does NOT profit from this. I will keep these items in the shop, but I will not give these products any kind of exposure on f.e. instagram.

I want everyone to feel welcome and safe in this shop, I don’t care if you’re a man, woman, non-binary, a goat, a dog or a freaking unicorn (but if you’re a hot Fae (preferably with wings and being the High Lord of the Night Court) looking for your mate, by all means please do contact me). I don’t care, as long as you know how to behave yourself and LOVE YOURSELF I am happy to welcome you here!

The Christmas at Hogwarts box is cancelled and everyone who had ordered it should have received an e-mail and an refund.

After the succes of my first goodie box (the repfluence box) I decided I wanted to do this more often. I love goodies (dúh) and I also love to create a special surpise built around a theme for you guys. Together with Rosanna and Dyonne I have created The Imagination Box. This box will be there every 4 months and has a different theme each time. You can always expect a candle, a booksleeve and artwork in these boxes.

You can pre order the boxes in advance. We will have a limited quantity of boxes available which is different each time. If there are left over boxes they will be sold after everyone who has pre-ordered a box, has received their box.

A no waste product is a product that contains some flaws. With candles this can be: colour fading, wrong wick placement, wrong label, old stock… simply anything that makes the candle not the right quality to sell it as a normal product, but can still be used. With a booksleeve it can be that the stitching is off, the fabric isn’t good, the size is wrong…

I hate wasting products and sometimes I also have left over fabric or wax from which I can create a recycled product and that’s why I have a no-waste section and those products are cheaper 🙂

99% of the time when a product is out of stock, it will come back. If a product won’t come back in the shop it will be announced in the description of the product. 

Sometimes you can pre-order a product, this means that you already order something that I don’t have yet. Working with pre orders allows me to get a better view of how many products I should make so I can make sure that everyone who wants that product, will get a chance to get one.

However, pre orders are limited. If something is available on pre-order it does not mean that it is not limited!

If a product can be ‘backordered’ it means that you can order the product even though it is not in stock.

Having stock is really expensive, so I work a lot on backorder. If an order comes in, that’s when I start creating the products. If you order something that is on backorder, you can just keep the estimated processing and shipping times named above, in mind 🙂 only for pre-orders there is a different time schedule.