FAQ

IMPORTANT UPDATE 26-04-2021

Due to health issues I have to take a step back. I have decided to change the processing time so I can still make products for everyone but this way I will have more time in doing so. If you’d like to know how I am doing you can keep an eye on my instagram page. I will update everything there. Thank you for understanding.

This depends on what you order. For a customized order (for example the create your own products) it will take up to 15 working days to make the product(s). Shipping is always between 3 and 5 working days after the order is ready. If you backorder something it will take up to 10 working days to make the products (and 3 to 5 for shipping). Keep in mind that the shipping days are estimated for Europe. Non-EU shipping can take up to 30 working days. With a pre-order, the estimated delivery date will be announced on the product page. The best is to keep this in mind:

  • In stock products: 5 – 10 working days before shipping.
  • Backorder products: 10 – 15 working days before shipping.
  • Customized order: 10 – 20 working days before shipping.
  • All kind of orders will take at least 2 weeks to process and can go up to 6 weeks depending on how big your order is. If there is a different estimated shipping time in the product description, keep that one in mind.

IMPORTANT: If you pre or back order something along with items that are in stock, you’ll have to wait till the pre/back order item is ready for everything to be shipped. Or you have to order it separately and pay shipping twice.

Yes. All products are handmade and designed by me (Sharon). Next to that I have an amazing collaboration with Dyonne who is responsible for a lot of amazing art work you find in this shop. If there is a design from someone else, it will be mentioned in the description.s.

Yes! We have a few different Imagine Your Own products in the shop. With these products you can create a very unique product for yourself or to gift someone. If you are looking for something like this, but can’t find exactly what you’re looking for in the shop, please reach out to me via info@igniting-imagination.com to see what I can do. I love to do commissions and collaborations! In the past I have made a gender reveal candle and tea package, wedding candles and I am also working with an amazing Dutch author at the moment in creating products which will fit her books.

If you have any other questions, please reach out to me and I can see what I can do to help you!

Let me say one thing very clearly: I do NOT agree with JKR. I am so mad that this person is destroying our wonderful, magical and inclusive world, by a lot of hate and ignorance. But, I am also a small shop. I unfortunately had invested a lot of money already on licensed fabric (booksleeves, headbands, scrunchies.) I can not just throw this away. All the other HP products you will see in this shop, are made by Independent artists and me and JKR does NOT profit from this. I will keep these items in the shop, but I will not give these products any kind of exposure on f.e. instagram.

I want everyone to feel welcome and safe in this shop, I don’t care if you’re a man, woman, non-binary, a goat, a dog or a freaking unicorn (but if you’re a hot Fae (preferably with wings and being the High Lord of the Night Court) looking for your mate, by all means please do contact me). I don’t care, as long as you know how to behave yourself and LOVE YOURSELF I am happy to welcome you here!

The Christmas at Hogwarts box is cancelled and everyone who had ordered it should have received an e-mail and an refund.

After the succes of my first goodie box (the repfluence box) I decided I wanted to do this more often. I love goodies (dúh) and I also love to create a special surpise built around a theme for you guys. Together with Dyonne I have created The Imagination Box. 

You can pre order the boxes in advance. We will have a limited quantity of boxes available which is different each time. If there are left over boxes they will be sold after everyone who has pre-ordered a box, has received their box.

A no waste product is a product that contains some flaws. With candles this can be: colour fading, wrong wick placement, wrong label, old stock… simply anything that makes the candle not the right quality to sell it as a normal product, but can still be used. With a booksleeve it can be that the stitching is off, the fabric isn’t good, the size is wrong…

I hate wasting products and sometimes I also have left over fabric or wax from which I can create a recycled product and that’s why I have a no-waste section and those products are cheaper 🙂

99% of the time when a product is out of stock, it will come back. If a product won’t come back in the shop it will be announced in the description of the product. Products that will leave the shop are also listed in the ‘last chance’ category. 

Sometimes you can pre-order a product, this means that you already order something that I don’t have yet. Working with pre orders allows me to get a better view of how many products I should make so I can make sure that everyone who wants that product, will get a chance to get one.

However, pre orders are limited. If something is available on pre-order it does not mean that it is not limited!

If a product can be ‘backordered’ it means that you can order the product even though it is not in stock.

Having stock is really expensive, so I work a lot on backorder. If an order comes in, that’s when I start creating the products. If you order something that is on backorder, you can just keep the estimated processing and shipping times named above, in mind 🙂 only for pre-orders there is a different time schedule.

The Imgination Club is our private facebook group. Everyone is free to join and it costs nothing. When you join this group, you’ll have access to the Imagination Club page on the webshop which contains new or exclusive products that you can’t buy regularly.

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