Ho ho ho it’s almost that craaaazyyy time of the year again. And we’re already living in a crazy world right. So, anyway, we assume you’re familiar with our standard shipping information. If not you can find it on our FAQ page or in this information post. However, somewhere around the end of november and all through december, it’s a crazy mess everywhere in the online shopping world. So we thought it would be a good idea to put all the important ordering and shipping information in here. If you still have questions please reach out to us via the contact page.
Important: everything you read below is valid for every order placed from November 23rd 2020 to January 6th 2021!
Just like normal we have 3 types of products that you can order:
1) in stock items;
2) backorder items;
3) pre-order items.
However, from november 23rd on, the backorder and pre-order items will be more limited. All 200ml and 300ml candles are standard backorder items which will most of the time be available to order, but in this month it will depend on how busy we are with orders, how many backorders we can take. It will vary from day to day if a product will be available on backorder or not. If you reaaaally want an product, and it is not possible to order, you can contact us through the contact page to see if it will become available again or not.
We will only allow pre-orders for the Christmas boxes. Pre orders will have an estimated shipping time. This means we will try our absolute best to get it delivered on time for Christmas, but we can not promise it will be.
We will take on new collaborations after January 6th.
Processing and Shipping time
For all orders placed in this timeframe we will have an processing time of 10-15 working days. We try our best to get it to you as soon as possible, but if you want your products before Christmas you have to place your order BEFORE december 3rd. Orders placed between december 3rd and december 10th may be lucky and come in time but we can not assure you that! On our side we do our absolute best to get it shipped out as fast as possible, but after that our faith lies in the hardworking hands of the postal service. And as we all know, it is a busy time. So in short:
If you want your order before Christmas, order before december 3rd
If you want your order somewhere around Christmas, order before december 10th
Any order placed after december 3rd may not be on time for the holidays!
Even tho the shipping prices are increased during the holidays, I will NOT increase the shipping prices. You can find the shipping prices in this post.
Black Friday sale will be from Friday november 27th till Tuesday December 1st. There will be 20% off shop-wide, excluding the imagination boxes and the giftcard. REP codes are NOT valid in this timeframe.
From December 22nd till January 6th the shop will be closed so we can have a little break too.
If you have any questions regarding this information, please reach out to us.